Central Executive Transfers Ltd
Last updated: August 2026
We understand that plans can change. This Cancellation Policy sets out the charges that may apply if you cancel or amend a booking with Central Executive Transfers Ltd ("CET"). It forms part of our Terms and Conditions.
Cancellation charges are based on how much notice you give before your scheduled pick-up time:
| Notice given before pick-up | Journey Type | Charge |
|---|---|---|
| More than 24 hours | All bookings | No charge |
| Between 12 and 24 hours | All bookings | 50% of total fare |
| Within 12 hours | Single journey, pickup from Sheffield | 50% of total fare |
| Within 12 hours | Single journey, pickup outside Sheffield | 75% of total fare |
| Within 12 hours | Return booking (any location) | Full fare |
| No-show | All bookings | Full fare |
The total fare includes any agreed extras. A no-show occurs where a passenger cannot be located and has not made contact with us within 60 minutes of the driver's arrival at the pick-up point, at which point the booking will be treated as a no-show and the full fare will be charged. For airport pickups, additional no-show rules apply, see "Airport Pickups" below.
CET reserves the right to cancel a booking in exceptional circumstances, including but not limited to vehicle breakdown, severe weather, driver illness, or events beyond our control. In such cases, a full refund will be issued or an alternative vehicle sourced where possible.
For certain bookings (including Rolls Royce and luxury vehicle reservations, large group bookings, and long-distance journeys), CET may require a deposit at the time of booking. A minimum deposit of 10% of the total fare is required where a deposit is requested, unless full payment has already been taken. The deposit amount will be confirmed to you in writing. Deposits are non-refundable in the event of cancellation within the timeframes set out above, unless CET cancels the booking, in which case any deposit paid will be refunded in full.
Amendments to bookings, including changes to date, time, or destination, are subject to availability. Amendments requested more than 24 hours before the scheduled pick-up time will be accommodated free of charge, subject to any applicable price difference. Amendments requested within 24 hours of the scheduled pick-up time will be treated as a cancellation of the original booking under the charges set out above, with the relevant cancellation charge applying in addition to the fare for the new booking. Amendments requested within 4 hours of the scheduled pick-up time will not be accepted and will be treated as a cancellation, with the relevant cancellation charge applying.
For any airport pickup, where your flight is delayed or cancelled by the airline or airport (for example due to a technical fault, air traffic control delay, or airline-initiated cancellation), you must notify us before the following cut-off, calculated from your scheduled pick-up time:
| Pick-up airport | Notice required |
|---|---|
| Manchester, East Midlands, or Leeds Bradford | At least 90 minutes before pick-up |
| Birmingham | At least 2 hours before pick-up |
| London (Heathrow, Gatwick, Stansted, Luton, London City) | At least 3 hours 30 minutes before pick-up |
| Any other airport | Typical drive time from Sheffield plus a 30 minute buffer, rounded up to the nearest 30 minutes, minimum 90 minutes |
Where the typical drive time to an unlisted airport exceeds approximately 3 hours 30 minutes, a deposit will be required instead of a longer cut-off applying. Where a booking is made with less notice than the applicable cut-off, please notify us as soon as reasonably practicable instead.
Where notification is received after the applicable cut-off, including where a driver has already been dispatched or has arrived at the pick-up point, the full fare will be charged and no refund will be issued, regardless of the cancellation charges set out above. This does not apply where a delay or cancellation is not due to the airline or airport, such as a change of plans on your part, such changes are treated as an amendment under the section above.
In addition, for airport pickups where you have not already located or made contact with your driver, you must make contact with us within 2 hours of your confirmed or actual landing time. Where no such contact has been made within this period, the booking will be treated as a no-show and the full fare will be charged.
We recommend that all passengers hold appropriate travel insurance to cover cancellation costs in the event of flight cancellations, delays, or other unforeseen travel disruptions. We are not liable for any losses arising from cancelled or delayed flights.
To cancel or amend a booking, please contact us as soon as possible by telephone on +44 7405 172435, by WhatsApp, or by email at Admin@centralexecutivetransfers.co.uk. Cancellation charges are calculated from the time we receive your cancellation.
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