Central Executive Transfers Ltd
Last updated: August 2026
Central Executive Transfers Ltd ("CET", "we", "us", "our") is a private hire and executive chauffeur company based in Sheffield. We are licensed to operate private hire vehicles in accordance with applicable local authority licensing requirements. By making a booking with us by any means, including online, by telephone, by WhatsApp, by text message, by email, or by any other form of communication, you agree to be bound by these terms and conditions. Our full Terms and Conditions are available at centralexecutivetransfers.co.uk/terms-and-conditions.
2.1 All bookings are subject to availability and are not confirmed until you receive a written confirmation from us (by email, WhatsApp, or through our booking system).
2.2 You are responsible for providing accurate pick-up and drop-off addresses, flight or train details, passenger numbers, and any special requirements at the time of booking. CET accepts no liability for failed or delayed collections resulting from inaccurate information provided at the time of booking. Additional charges may apply where incorrect details result in wasted driver time or additional mileage.
2.3 CET reserves the right to decline any booking at our discretion.
2.4 For airport transfers, we strongly recommend providing your flight number so we can monitor live departure and arrival information.
2.5 Short-notice bookings (less than 24 hours before pick-up) are accepted subject to availability. Please call us directly rather than booking online where possible.
3.1 All prices quoted are inclusive of VAT where applicable.
3.2 Quotes are provided in good faith based on the information supplied at the time of enquiry. If a pricing error or misquote is identified prior to the journey taking place, we will notify you as follows: where a booking was made more than 24 hours in advance, we will notify you at least 24 hours before your scheduled pick-up time; where a booking was made within 24 hours of pick-up, we will notify you as soon as the error is identified. In all cases you will have the option to accept the revised price and proceed with the booking, or cancel and receive a full refund of any amount already paid. The journey will not be carried out at the incorrect price.
3.3 Prices are fixed at the time of confirmation unless the route, vehicle requirement, or other booking details change materially after confirmation.
3.4 Additional charges may apply for: waiting time beyond the included grace period; route deviations requested by the passenger (charged at our prevailing per-mile rate); tolls, congestion charges, clean air zone or ULEZ charges; and parking fees incurred during the journey. For standard non-airport pickups, a complimentary waiting period of 15 minutes applies from the agreed pick-up time. Waiting time beyond this period will be charged at our standard waiting rate.
3.5 Payment may be made by cash or card as agreed at the time of booking. Corporate account clients are subject to separate billing terms agreed in writing. Any disputed payments or chargebacks raised without prior contact with CET will be treated as a breach of these terms. CET reserves the right to refuse future bookings from any customer who raises an unjustified chargeback, and to pursue the outstanding amount through a debt recovery process, including referral to a collections agency. Any costs associated with debt recovery will be passed to the customer.
3.6 Outstanding balances must be settled within 30 days of the invoice date unless otherwise agreed in writing. CET reserves the right to charge interest on overdue invoices at a rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
3.7 Bookings made on UK bank holidays (including Christmas Eve, Christmas Day, Boxing Day, New Year's Eve, and New Year's Day) may be subject to a surcharge. You will be informed of any applicable surcharge at the time of booking.
3.8 For certain bookings (including Rolls Royce and luxury vehicle reservations, large group bookings, and long-distance journeys), CET may require a deposit at the time of booking. A minimum deposit of 10% of the total fare is required where a deposit is requested, unless full payment has already been taken. The deposit amount will be confirmed to you in writing. Deposits are non-refundable in the event of cancellation within the timeframes set out in Section 10, unless CET cancels the booking, in which case any deposit paid will be refunded in full.
4.1 For outbound airport transfers, we recommend allowing sufficient time for traffic, check-in, and security. CET accepts no liability for missed flights where adequate travel time was not allowed.
4.2 For inbound airport collection, our standard complimentary waiting period is 60 minutes from the confirmed landing time (or actual landing time where we are monitoring your flight). Waiting time beyond this period will be charged at our standard waiting rate. We will attempt to contact you at least twice by phone and/or WhatsApp before any additional waiting charges are applied.
4.3 If your flight is delayed, we will make reasonable efforts to accommodate the revised arrival time at no additional charge, provided you or your party notify us as soon as practicable and, where applicable, within the cut-off set out in clause 4.4.
4.4 For any airport pickup, where your flight is delayed or cancelled by the airline or airport (for example due to a technical fault, air traffic control delay, or airline-initiated cancellation), you must notify us before the following cut-off, calculated from your scheduled pick-up time:
Manchester Airport, East Midlands Airport, or Leeds Bradford Airport: at least 90 minutes before pick-up.
Birmingham Airport: at least 2 hours before pick-up.
London airports (including Heathrow, Gatwick, Stansted, Luton, and London City): at least 3 hours 30 minutes before pick-up.
For any airport not listed above, the cut-off is the typical drive time from Sheffield at the time of booking plus a 30 minute buffer, rounded up to the nearest 30 minutes, subject to a 90 minute minimum. Where the typical drive time exceeds approximately 3 hours 30 minutes, a deposit will be required under clause 3.8 instead of a longer cut-off applying.
Where notification is received after the applicable cut-off, including where a driver has already been dispatched or has arrived at the pick-up point, the full fare will be charged and no refund will be issued, irrespective of the cancellation brackets set out in Section 10. This clause does not apply where a delay or cancellation is not due to the airline or airport, such as a change of plans on your part; such changes are dealt with under clause 10.6.
Where a booking is made with less notice than the applicable cut-off, you must notify us as soon as reasonably practicable instead.
4.5 Where included, your driver will meet you in the arrivals area with a personalised name board unless otherwise agreed. Any significant last-minute changes to flight details, diversions, or port changes must be communicated to us immediately. If you are unable to locate your driver, please contact us immediately before making alternative arrangements. CET accepts no liability for any additional costs incurred where a passenger makes alternative arrangements without first contacting us.
4.6 For airport pickups, where you have not already located or made contact with your driver, you must make contact with us within 2 hours of your confirmed or actual landing time. Where no such contact has been made within this 2 hour period, the booking will be treated as cancelled and marked as a no-show in accordance with clause 10.4, and the full fare will be charged.
5.1 When you book a vehicle category, you are booking that category of vehicle, not a specific make, model, or colour. CET will always endeavour to provide the vehicle type confirmed at the time of booking.
5.2 CET reserves the right to substitute a vehicle with one of equal or greater standard where necessary to ensure service continuity. Any substitution will be provided at no extra cost to the passenger. In the event of a vehicle breakdown, CET will make every reasonable effort to source a comparable quality replacement vehicle subject to availability. CET will not deploy a substandard vehicle without your agreement. Where reasonably practicable, we will notify you of any such substitution in advance.
5.3 CET may subcontract a booking to a trusted third-party licensed private hire operator in emergency situations, including but not limited to vehicle breakdown, driver illness, or unforeseen circumstances beyond our control. Where subcontracting is not possible, CET will cancel the booking and issue a full refund. We will notify you of any such changes as soon as practicable.
5.4 All CET drivers hold valid private hire driver licences issued by the relevant licensing authority. All vehicles are licensed, insured for hire and reward, and maintained to the required standard.
5.5 Drivers will select the most efficient route based on current traffic conditions unless you request a specific route in advance. Where a passenger requests a specific route that results in a materially longer journey, additional mileage charges may apply at CET's discretion.
6.1 Requests for child seats must be made at the time of booking. Please state the age, height, and weight of the child so the correct seat type can be provided.
6.2 CET will make every effort to accommodate child seat requests but availability cannot always be guaranteed. Failure to provide a child seat where one was not confirmed will not constitute a breach of contract.
6.3 If you bring your own child seat, you are responsible for installing and removing it safely and for ensuring it complies with UK child seat regulations. Any damage caused to the vehicle by your child seat may be charged to you.
7.1 Guide dogs and registered assistance dogs are always permitted and must be declared at the time of booking.
7.2 Other animals are not permitted in our vehicles without prior written agreement. Where agreed, any soiling or damage caused will be charged to the passenger.
Gratuities are not included in our quoted fares and are entirely at the discretion of the passenger. There is no obligation or expectation to leave a tip.
9.1 Passengers are expected to behave in a respectful and considerate manner toward our drivers and vehicles at all times.
9.2 CET operates a strict no-smoking and no-vaping policy in all vehicles.
9.3 Consumption of food or drinks is not permitted in our vehicles unless this has been agreed with CET prior to pick-up. Requests must be made at the time of booking or before the journey commences.
9.4 If a passenger consumes food or drinks without prior agreement, the driver will inform the passenger that this is not permitted. If the passenger continues after being informed, CET reserves the right to terminate the journey. The passenger will be dropped off at a safe and appropriate location. No refund will be issued in such circumstances, and the full fare will remain payable.
9.5 Passengers who are visibly under the influence of alcohol or drugs, or whose behaviour poses a risk to the driver, vehicle, or other passengers, will be refused travel. No refund will be issued in such circumstances and the full fare will be retained by CET.
9.6 The driver may terminate a journey without refund if a passenger's conduct poses a risk to safety or causes distress to the driver or other passengers.
9.7 Any damage caused to a vehicle by a passenger will be charged to the responsible party, including soiling, spillages, and breakages. A minimum cleaning charge of £150 applies for soiling. Further charges may apply depending on the extent of the damage or cleaning required.
9.8 All passengers must wear seatbelts at all times where provided.
9.9 The maximum number of passengers must not exceed the licensed capacity of the vehicle booked.
9.10 Passengers are responsible for ensuring they book the correct vehicle type to accommodate their luggage at the time of booking. If luggage exceeds the capacity of the booked vehicle, the driver will inform the passenger. CET accepts no liability for luggage that cannot be accommodated where an appropriate vehicle was not booked. Additional charges may apply where a larger vehicle is required as a result.
10.1 Cancellations made more than 24 hours before the scheduled pick-up time: no charge.
10.2 Cancellations made between 12 and 24 hours before pick-up: 50% of the total fare (including any extras) may be charged.
10.3 Cancellations made within 12 hours of pick-up: for single journeys with a pick-up from Sheffield, 50% of the total fare will be charged. For single journeys with a pick-up outside Sheffield, 75% of the total fare will be charged. For return bookings regardless of location, the full fare will be charged. Please refer to our full Cancellation Policy for further details.
10.4 No-shows: where a passenger cannot be located and has not made contact within 60 minutes of the driver's arrival at the pick-up point, the booking will be treated as a no-show and the full fare will be charged. For airport pickups, clauses 4.4 and 4.6 apply in addition: no contact within 2 hours of the confirmed or actual landing time, or notification of a flight delay or cancellation received after the applicable cut-off in clause 4.4, will also result in the booking being treated as a no-show with the full fare charged.
10.5 CET reserves the right to cancel a booking in exceptional circumstances, including but not limited to vehicle breakdown, severe weather, driver illness, or events beyond our control. In such cases, a full refund will be issued or an alternative vehicle sourced where possible.
10.6 Amendments to bookings (including date, time, or destination changes) are subject to availability. Amendments requested more than 24 hours before the scheduled pick-up time will be accommodated free of charge, subject to any applicable price difference. Amendments requested within 24 hours of the scheduled pick-up time will be treated as a cancellation of the original booking under clauses 10.1 to 10.3, with the relevant cancellation charge applying in addition to the fare for the new booking. Amendments requested within 4 hours of the scheduled pick-up time will not be accepted and will be treated as a cancellation, with the relevant cancellation charge applying.
10.7 Additional stops not included in the original booking must be requested and confirmed in writing with CET at least 24 hours before your scheduled pick-up time. Any additional stop will result in the route being recalculated and repriced accordingly. Additional stops cannot be agreed or accommodated on the day of travel without prior written confirmation from CET.
10.8 All booking amendments, including requests for additional stops, must be communicated directly to CET as the operator and not to the driver. Any request made directly to the driver will not be considered confirmed. CET accepts no liability for any issues arising from amendments or requests communicated solely to the driver.
10.9 For airport transfers, where a booking is cancelled due to a delayed or cancelled flight, clause 4.4 applies. Notification received after the applicable cut-off set out in clause 4.4 will result in the full fare being charged with no refund, regardless of the cancellation brackets set out above.
For full details, see our Cancellation Policy.
11.1 CET will not be liable to pay compensation or be in breach of these terms as a result of any failure or delay caused by circumstances beyond our reasonable control, including severe weather, road closures, accidents involving third parties, civil unrest, industrial disputes, acts of terrorism, natural disasters, fire, or pandemic restrictions.
11.2 In such circumstances, CET will notify you as soon as practicable and make reasonable efforts to find an alternative solution.
12.1 CET carries appropriate public liability and hire and reward insurance for all journeys.
12.2 CET is not liable for delays or failures caused by circumstances beyond our reasonable control, including road traffic, adverse weather, accidents, road closures, roadworks, diversions, protests, or any obstruction on the public highway. Journey times are estimates only and are not guaranteed.
12.3 CET accepts no liability for missed flights, trains, or other onward connections as a result of delays, regardless of cause. Passengers are responsible for ensuring sufficient travel time is allowed.
12.4 Passengers travel with their luggage, belongings, and personal items entirely at their own risk. All CET drivers are professional chauffeurs trained to the highest standards of care, and every reasonable effort is made to handle passengers' belongings with professionalism. However, CET accepts no responsibility or liability for any loss, damage, or deterioration to luggage, belongings, or personal items, howsoever caused. Passengers are advised to ensure fragile, valuable, or delicate items are appropriately packaged before travel. All luggage and belongings should be placed in the designated luggage area of the vehicle.
12.5 Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded by law.
13.1 Any items left in our vehicles will be held securely for a period of 30 days. Reasonable efforts will be made to contact you and return lost property, but we accept no liability for items not claimed within this period.
13.2 A fee may be charged for the return delivery of lost property.
14.1 If you are dissatisfied with any aspect of our service, please contact us as soon as possible. We ask that complaints are submitted within 7 days of the journey taking place. Complaints received after this period may still be considered at CET's discretion, however CET reserves the right to decline complaints submitted outside of this window where investigation is no longer reasonably practicable.
14.2 Complaints can be submitted by email to our business address. We aim to acknowledge complaints within 2 working days and provide a full response within 10 working days.
15.1 We collect and process personal data in order to fulfil your booking and communicate with you regarding our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
15.2 We do not sell your personal data to third parties. We may share data with sub-contracted drivers or operators where necessary to fulfil your journey, and they are only permitted to use it for that purpose.
15.3 We do not store card payment details. All card transactions are processed securely through our payment provider.
15.4 For full details of how we handle your data, please refer to our Privacy Policy.
16.1 Any verbal agreement, promise, or representation made outside of a written booking confirmation issued by CET is not binding on CET. Only written confirmations, amendments, and agreements issued directly by CET constitute confirmed changes to a booking. CET accepts no liability for issues arising from verbal arrangements made with drivers or any other party.
17.1 CET reserves the right to refuse or cancel a booking, or to add a customer to a refused service list, where a customer has been abusive, threatening, aggressive, or has behaved inappropriately toward a driver or any member of CET staff. No refund will be issued where a booking is cancelled on these grounds.
17.2 CET is not obligated to match prices quoted by competitors or third party comparison websites. All pricing is set by CET at the time of booking.
18.1 All content on our website and marketing materials, including logos, text, and imagery, is the property of Central Executive Transfers Ltd. Nothing may be reproduced or used without our prior written consent.
19.1 Nothing in these terms and conditions affects your statutory rights as a consumer under applicable UK law.
20.1 These terms and conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
21.1 CET reserves the right to update these terms and conditions at any time. The current version will always be available on request and on our website at centralexecutivetransfers.co.uk.
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